Frequently asked questions
How long does shipping take?
Most orders arrive within 5–15 days of purchase. Orders are processed in 1–3 business days, then shipped with tracking. Shipping within the U.S. is free. For holiday delivery, we recommend ordering by early December. See our Shipping Policy.
Do you ship outside the United States?
We currently ship within the United States only.
How do I track my order?
Once your order ships, we'll email you the tracking details.
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in original packaging. Read our full Return & Refund Policy.
When will I get my refund?
Once your return is received and approved, we issue the refund to your original payment method. Your bank or card issuer may take a few extra business days to show it.
What payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely by Shopify.
Can I change or cancel my order?
You can cancel within 12 hours of placing your order, as long as it hasn't shipped. Email us at support.kimen@gmail.com with your order number. Cancelled orders are refunded minus the non-refundable payment processing fee. After 12 hours, orders can't be cancelled, but you can return them under our Return & Refund Policy.
How can I contact you?
Email us at support.kimen@gmail.com.