Refund policy

Returns You can request a return within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase is required.

How to start a return Email support.kimen@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Return shipping Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 30 days of delivery with photos so we can make it right at no cost to you.

Refunds Once your return is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take a few extra business days to show it.

Order cancellations Orders can be cancelled within 12 hours of purchase, as long as they haven't shipped. Email support.kimen@gmail.com with your order number. Cancelled orders are refunded minus the non-refundable payment processing fee charged by our payment provider. After 12 hours, orders can't be cancelled, but they can be returned under this policy.

Contact Questions about returns? Email support.kimen@gmail.com.